Posts Tagged ‘Social Media’

Why I Don’t Link My Social Media Profiles

December 17th, 2009

iStock_000010959456XSmallIt seems like a good idea. When you update Twitter, why not update Facebook automatically… and while you’re at it, how about LinkedIn?

To me, each of these tools serves a different purpose and therefore needs different content. Certainly there is overlap in many instances, but it’s important to think about how each fits into your overall personal social media use – or how, as an organization, each helps you reach your objectives.

I know that the social media time suck is a big deal and we’re all looking for ways to make the most our time in front the screen – but if you’re going to “do” social media, do it right. And be prepared for how much time it takes.

Twitter: Short updates, more “real-time,” drive traffic to Web or blog, personal appeal. Tweets often don’t make sense out of context and when you add hashtags, RT’s and @’s it can be confusing, particularly for those on Facebook who aren’t familiar with how Twitter works. And yes, there are still plenty of people for whom that’s true.

Facebook Fan Page: More room to wiggle (no character limit), ability to add links with thumbnails for visual appeal. If you update from Facebook, the syncing to Twitter is technically easy, but can look awkward when it goes over the character limit. When Facebook-to-Twitter updates cut off, the result can be just more noise in the Twitter stream. Example:

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LinkedIn: Suit & tie network, business-oriented. I see too many status updates that not only have nothing to do with your business-self, but could be less than helpful if a potential employer, investor or business partner happened to visit your profile at just that moment.

That’s not to say that you can’t use the same subject and update each platform appropriately. I do that all the time. I just don’t often update simultaneously. Maybe it’s a control thing. But I want to know that each group of fans/friends/followers is getting the best content for them, at the right “pace” and the most relevant.

When it makes sense for overlap, I prefer to send updates from Twitter. By using “Selective Twitter” on Facebook (where you add #fb to do simultaneous updates) and adding Twitter to your LinkedIn profile (use #in for simultaneous updates), you can be smart about your updates.

My personal rules of thumb are pretty basic. I use my personal Facebook page largely for personal use, so I only sync my Twitter and personal Facebook when I tweet things that are (potentially) interesting for friends & family. But what if you’re helping to manage fan pages and Twitter accounts?

Twitter –> Facebook Fan Page: Updates that translate easily to a Facebook audience. That means knowing what the people connected to the company on each platform want and expect. And, without exception, the expectations are different. For one company in particular, Facebook fans are only interested in updates from the company and I get very little interaction around other information. Twitter friends, on the other hand, like a variety of information and often retweet or reply to non-company-related tweets. When I sync the two, it’s only when the two groups’ interests overlap.

Twitter –> LinkedIn: Updates that are related to my business and add something to my virtual resume. These updates also need to be more “timeless.” That is, I don’t update LinkedIn as often as the other networks, so the updates should add value and not get stale too quickly.

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I know full well that people will disagree with me and have a different approach to this conundrum. I’d love to hear what you think!

Thoughts Out Loud: Local Governments Using Social Media

October 10th, 2009

I had the pleasure of being part of a panel on KOPB’s Think Out Loud the morning of October 6. The topic was using social media in local government.

A few key points I think came out of the discussion (based on feedback I got from people):

  • Organizations must be deliberate and approach social media thoughtfully and strategically.
  • Be human and be real. If you’re not, people won’t want to interact with you online. If people/orgs appear insincere, consumers will stop reading or following.
  • Social media will not replace traditional channels of outreach and is not a panacea for organizations to connect with their constituents.
  • Social media is a paradigm shift and is about sharing, not about one way information.

In preparation for my participation on the panel, I thought about potential topics and made some notes for myself. I covered most of these in my remarks, but I wanted to share some of my favorite points with you here.

Why should local government participate?

  • Be part of existing conversations about your agency/organization and its services
  • Put a human face on government
  • Make government easy to access
  • Engage new audiences
  • Build dialogue with your constituents

How should government participate?

  • Listen first. Know where conversations are occurring so you can meet your audience where they are.
  • Be authentic and transparent
  • Be strategic. Think about what you want to accomplish, how it fits in with your organization’s mission and then find the tools – not the other way around.

What if people say negative things?

  • If people are being critical or have a genuine concern, that’s ok. It’s an opportunity to respond and do so publicly. If it’s more than a basic question, take it off the social network to fully explore the issue and help solve it.
  • Spam, hate speech and porn have no place on a public sector site. Create a policy to deal with such comments and have people empowered to remove them.

I found several great resources for thinking about this topic that I’d also like to share:

What do you think? Are any government agencies doing it “right” in your view? I welcome your feedback.

[note: cross-posted at Verve:In Bloom]

Summer Resolution #1: Start Reading, Listening

June 27th, 2009

If you’re thinking about getting started in social media and have designated “this summer” as a chance to do so, the first thing you should do is start reading. Find 10 or 20 (or more) blogs that cover areas of public relations, marketing and social media that you’re interested in and start reading.

Not sure how to begin? Two PR agencies (and me) have created tools to get you started.

Ogilvy 360 Digital Influence’s Daily Influence: Powered by Netvibes (also my feed reader of choice), Daily Influence has tabs for categories in advertising, public relations and social media and subscribes to a lot of the most influential blogs in each. You can create an account on Netvibes and customize your page based on Daily Influence. Keep what you like, delete what you don’t and add in your own.

MWW Group’s M.Insight is a mobile app, which rules. You can get it on the iPhone, Blackberry and phones with Windows Mobile. Again, the application is a starter pack of the best blogs to read – and now in an on-the-go variety. The application is free (yay, free!) and is also customizable. I have it on my iPhone and really like it. It’s a good mix of stuff, most of which I subscribe to and the application is quite intuitive.


Finally, I’ve taken my social media, PR and PR educator tabs and created a public site. It works a lot like the Ogilvy Daily Influence because it’s on Netvibes, too. Compare all three recommendations here and you’ll get a very full list of PR and social media blogs that are worth reading.


Create a habit of checking your feed reader regularly (make it your home page!) and you’ll be on your way! Questions? Just ask!

For those of you who are vets at this stuff, leave your tips!

Balancing a Reverse Coaching Role as a Young PRo

April 13th, 2009

Most entry-level PR PRos will start in a technician role, participating in the “craft” side of public relations: writing, editing, taking photos, running special events and doing the legwork of media relations. The technician implements the management’s communication strategies.

I always try to focus on helping students show that, while they have the skills to be a technician, that they have the capacity for the problem solving, planning and counsel that is required of managers.

With social media, I think we’re seeing entry-level practitioners, well-versed in the tools of the trade, being asked to provide solutions, the strategic planning and serve as “reverse coaches.” I was chatting with my friend and colleague Pat McCormick from Conkling Fiskum McCormick about how important this “reverse coaching” role is in today’s business, especially in public relations and communications. CFM has hired several Ducks and recognizes how much its entry-level employees have to offer.

The balance, however, is that while, as new employees, you bring much-desired skills to the table, they have much to learn that only experience and strong senior mentors can bring. The way that young PRos get information, exchange information and build relationships is shifting fundamentally the way that we all communicate and they are the natives. I also think that as educators, professionals, employers – and even students – we’re just starting to really get a handle on this shift.

We have the responsibility to help prepare our students for this “reverse coaching” role, and also help them to approach that role with grace, professionalism and an open mind. They have much to learn to from their colleagues to fully realize their potential to be remarkable strategists, problem solvers and counselors.

What do you think about the changing face of communications and the entry-level practitioners role in it? I’d love to hear your thoughts.

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Are You Active? Including Social Media on Your Resume

March 4th, 2009

The first term my students blogged, I was thrilled if they completed the assignment and seemed to enjoy it. A few did (my favorite was Stu Holdren’s blog, Stu’s Clues), but almost no one kept the blog up longer than the end of the quarter. That’s been the case most terms since then.

Of course there are a few (extremely notable) exceptions. Staci Stringer, Jessica Lomelin, Sarah Essary and Beth Evans all come to mind immediately.

But for the most part, the blogs are abandoned after the 7 weeks assignment.

Twitter seems to get a little bit more traction and become part of the students’ routines. But I would be lying if I said it was more than 25% of students that continue using twitter after it’s not required.

There are lots of reasons for letting your blog and twitter profile to go seed. Students (and young professionals) are busy people. But recently a student came to me to help edit her resume for an internship. She listed “social media” in her skills. In her case, she seems like she’s in it for the long haul, but that’s neither here nor there. The point is, it got me thinking about when you should list “social media” on your resume as a skill – especially as a student.

I asked my twitter friends and got a ton of response.


My point wasn’t wording, specifically, but whether someone can claim social media as a skill if they aren’t actively participating (with the assumption the individual would not explicitly reveal that the blog was abandoned or the twitter stream had run dry). I’m going to share the replies here and then follow up with another post and my own thoughts on this subject later this week:














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