“I’m sorry.” Apologies seem to be a dime-a-dozen lately. Kanye, Serena, LaGarrette, Coach Kelly, LaGarrette again, Rep. Joe “You Lie!” Wilson (R-S. Carolina), Letterman…In fact, do a Google News search for “apologize” and get more than 13,000 results just from the last week. We all make mistakes, bad decisions and...
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Posts Tagged "Crisis Communications"
What Makes a “Good” Apology?
Posted by Kelli Matthews in Crisis Communications | 10 comments
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