Feb 19, 2010

I was interviewed by KVAL news about reputation management and crisis communication this week. Our Duck athletes have been having some trouble staying out of trouble and the reporter wanted to talk to me about what they should do. I declined to comment specifically on the story – I don’t have enough “inside” information and because I both...

“I’m sorry.” Apologies seem to be a dime-a-dozen lately. Kanye, Serena, LaGarrette, Coach Kelly, LaGarrette again, Rep. Joe “You Lie!” Wilson (R-S. Carolina), Letterman…In fact, do a Google News search for “apologize” and get more than 13,000 results just from the last week. We all make mistakes, bad decisions and...